How will my order be delivered?
All our brownies are delivered by a next-day courier service. We cannot guarantee next day delivery in circumstances beyond our control, however these situations are rare.
Deliveries are made between 8am and 6pm. We recommend you let the recipient know to expect a delivery and to choose a date when they will be at home, or you are welcome to opt for delivery to their place of work.
When will I receive my order?
Deliveries are made from Tuesday to Saturday. If you place your brownie order before 4pm on Monday to Thursday, they can be sent the same day by overnight courier delivery, and usually arrive the following day. You can select the delivery date at the checkout page.
If you order after 4pm on Thursday, the earliest we can send your order will be the following Monday for delivery on the Tuesday. However, there is also an option at the checkout to select Saturday delivery for an extra charge.
We are unable to deliver on Sundays, Bank Holidays or the next working day following a Bank Holiday. Saturday delivery and morning delivery can be arranged at an extra cost at the checkout page.
We are unable to deliver to Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Isles of Scilly, and some rural Highland locations.
What are the delivery charges?
UK Mainland: 1 day: £3.95
UK Mainland: 1 day by 12pm: £6.95
UK Mainland: 1 day by 10:30am: £10.95
Saturday (UK Mainland only): an additional £5.50
Scottish Highlands: 1-2 days: £13.95
Northern Ireland: 1-2 days: £18.95
Northern Ireland: 1-2 days by 12pm: £21.95
Northern Ireland: 1-2 days by 10:30am: £25.95
When you enter the delivery postcode at the checkout page, delivery charges will automatically be added. If you would like any help or information contact us at firstname.lastname@example.org.
How do I arrange delivery to Northern Ireland, Highlands and Islands?
As delivery times can vary for locations such as Northern Ireland, Highlands, Islands and rural areas please contact us at email@example.com prior to placing an order to discuss any additional charges.
Can I send my gift as a surprise?
Yes you can. But you’ll need to consider what will happen if the person you’re surprising isn’t home at the time of delivery.
We’re happy to include instructions on our packaging asking the courier driver attempt to leave the parcel with a neighbour or in a safe place, and to post a card saying where the delivery is if the recipient is not home. We’ll also ask for a contact telephone number from you when you order, in case the driver is unsure what to do.
In the rare situation that no alternative location can be found, the driver will post a card through the door advising that the parcel has been returned to the delivery depot with instructions for re-delivery or collection.
Please note that we cannot take responsibility for parcels left if the recipient is not home at the time of delivery, or for parcels returned to the depot. Please see our Terms and Conditions for further information.
Where will my gift message be?
We include your hand written or printed gift message on a postcard placed inside the presentation box.
How long will my brownies stay fresh for?
Our brownies are sent in snug presentation boxes to ensure they arrive at their freshest. We recommend to eat your brownies within 4 days of delivery to be at their yummiest.
There is no need to store your brownies in the fridge, in fact they are best at room temperature. We do recommend you keep them in an air-tight container. Brownies freeze well for up to 6 weeks in a sealed container.
What ingredients are used in my brownies?
We want our brownies to taste fresh and homemade, we use traditional recipes and well sourced ingredients. All our brownies and icings are made on site. We do not add preservatives to our products.
If you require any detailed information on ingredients including food colouring and allergens please feel free to get in touch at firstname.lastname@example.org
Please note that some of our brownies contain nuts and there are nuts present in the bakery.
Are you able to deliver internationally?
Yes, please contact us email@example.com to arrange an international delivery.
What is your returns policy?
You are entitled to cancel your order within seven working days of receipt of the goods (with the exception of products which have be opened or have date expired while in your possession). We must be advised by email to firstname.lastname@example.org prior to you returning any items and you must arrange for your own return of the goods. The goods must be returned in a satisfactory condition. Returned orders will be refunded in full within 7 day. Should you be unsatisfied in any way with your purchase or gift please contact us.
I need to ask something else
If you’d like to ask something else, please get in touch email@example.com where we’ll be more than happy to help.