Bear’s Brownies is a trading name of Rachael’s Kitchen Ltd. Rachael’s Kitchen Ltd trades from Unit 9Amelia House, Crescent Road, Worthing, West Sussex, BN11 1RL. Company Reg No: 06872809, VAT Reg No: 970 2590 16. You can contact us by emailing: yum@bearsbrownies.co.uk

Orders

Bear’s Brownies offers next day delivery for orders placed by 4pm Monday to Friday, please note this is not a guaranteed service. Deliveries to be made on a Saturday, Monday or at a specified time (excluding Sundays and Bank Holidays) can be arranged at an additional cost. Orders placed on Friday after 4pm can be delivered on the following Tuesday at the earliest and we regret that we cannot guarantee delivery times, please ensure you therefore enter the correct delivery date. All items are subject to availability. The date and time of delivery shall not be the essence of the contract and any failure by us to make delivery on any particular date shall not entitle the customer to refuse the delivery or to claim for any expenses, loss of profits or other consequential losses whatsoever. Ownership of the goods will pass to the customer on receipt of payment and dispatch of the goods. We will inform you as soon as possible if the goods you have ordered are not available. Once Bear’s Brownies have dispatched the goods to our third party courier, we cannot be held responsible for any failure on their part to deliver on your chosen date.  Please note that orders placed after the cut off time for your specified delivery date will be delivered as quickly as is possible but they will incur a delay.

Orders for next working day delivery must be placed by 4pm the day before. Please note that deliveries are not possible on bank holidays or Sundays. Same day delivery can be arranged by sameday courier, please contact yum@bearsbrownies.co.uk.

It is the customer’s responsibility to ensure all delivery address details for the recipient given are correct, Bear’s Brownies cannot accept any responsibility or costs for non delivery to the intended recipient or losses in such circumstances.

On the day of delivery of your gift, our third party couriers will attempt to deliver on our behalf between 8am and 6pm. If no one is home to take delivery, the courier will attempt to leave the gift in a safe place or with a neighbour. If in the judgement of the delivery driver there is no obvious safe place to leave the gift, a card will be left with instructions to rearrange delivery. The gift will be returned to the depot. It is the recipients responsibility to make contact by calling the phone number on the card to re-deliver the gift on another day (Monday to Friday or charges may apply). Bear’s Brownies cannot accept responsibility or costs for deliveries where the recipient has not initiated contact with the courier to rearrange delivery; this remains wholly the responsibility of the recipient. Bear’s Brownies strongly recommends that the sender advises the recipient to expect a delivery.

Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the sender. Bear’s Brownies cannot accept responsibility or costs incurred in such circumstances. Bear’s Brownies cannot accept responsibility or any costs incurred as the result of a delay in delivery by the third party courier due to adverse weather conditions or accident. In such cases a complimentary on-line credit voucher will be offered as a gesture of goodwill. Where damage has occurred due to such delay a replacement will be dispatched to the recipient.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Amendments can be made up to the point at which you click on ‘submit’ on the final page of our ordering process. It may be possible to amend a submitted order by contacting yum@bearsbrownies.co.uk. This is entirely at our discretion.

We do our best to ensure that all our products leave Bear’s Brownies in perfect condition. In the unlikely event you are unhappy with the product or service received please contact us via email to yum@bearsbrownies.co.uk within 48hrs of receiving the item or the expected delivery date. We may ask you to return them to us in their original packaging so we can investigate the problem and rectify it or if appropriate, provide a refund. Please note compensation will not exceed the original total paid for items. Your statutory rights are unaffected.

Returns Policy

You are entitled to cancel your order within seven working days of receipt of the goods (with the exception of products which have be opened or have date expired while in your possession). We must be advised by email to yum@bearsbrownies.co.uk prior to you returning any items and you must arrange for your own return of the goods. The goods must be returned in a satisfactory condition. Returned orders will be refunded in full within 7 day. Should you be unsatisfied in any way with your purchase or gift please contact us.

Website content

Bear’s Brownies has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and all products have been accurately and fairly described. Packaging may vary from that shown. We have made every effort to display as accurately as possible the colours of our products that appear on the website, however as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Bear’s Brownies  reserves the right to change the decoration on each cake with an appropriate substitute of equal appeal and quality.

To the extent permitted by applicable law, Bear’s Brownies disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Bear’s Brownies shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Ingredients

All our products are freshly made to order using the finest ingredients. Where possible we try to use natural food colouring and flavourings, however this is not always possible. Some of our products contain nuts, these are clearly noted in the descriptions. We make every effort to avoid contamination of nut based products in the kitchen, however as nuts are present and may have been present in the manufacture of our ingredients, this cannot be guaranteed. It is often possible to produce equivalent products avoiding certain ingredients, for example wheat or dairy. We may be able to remove or substitute ingredients for customers with allergies or intolerances. Please contact us at yum@bearsbrownies.co.uk prior to ordering with any allergen queries.

Privacy Policy

At Bear’s Brownies we are committed to protecting your privacy. This Privacy Policy sets out our privacy practices for the Bear’s Brownies website. Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us.

By using the Bear’s Brownies website (the “Site”) and our services, you unconditionally agree to be bound by this Privacy Policy.

Bear’s Brownies wants to offer you the best possible internet experience; consequently, additional functions, features, products or services are incorporated into the Site from time to time. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to Bear’s Brownies Policy Manager at yum@bearsbrownies.co.uk or alternatively see the Contact Us page on this Site.

What do we collect and use personal information for?

In order to:

• reply to your enquiries and requests for information;
• receive and process orders submitted by you;
• customise the service we provide to you;
• carry out our obligations in relation to any agreement you have with us;
• verify your identity;
• anticipate and resolve problems with any goods or services supplied to you;
• carry out market research and tracking of sales data;
• send you newsletters, surveys or other information about our products and services by post, e-mail or SMS.
• publish on the Site, at our discretion, your Submission comments.

We may need to collect and process personal information about you including your name, age, address and contact details such as your telephone number and e-mail address. If you place an order with us, we will also ask for your payment details. We may ask you for this information through our Site, or via one of our telephone operators, or we may collect this information through your e-mail or other communications with us. Certain information is collected automatically, as described later in this Privacy Policy.

We also ask you for other optional information such as what sort of device you use such as a mobile telephone or PDA or tablet, how you heard about our Site and what sort of subjects interest you. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalised to your needs and preferences. Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.

Log files/IP addresses

When you visit our Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer the Site and to collect broad demographic information for aggregate use. Your IP address is also logged when you make a purchase as a fraud prevention measure required by the payment gateway.

Non-personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Site. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the number of users linking to our Site from their sites. You cannot be identified from this information.

Information placed on your computer

We may store some information (commonly known as a “cookie”) on your computer when you look at our Site. This information facilitates your use of our Site and helps us to understand how our Site is used. You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain Bear’s Brownies services may not work correctly or at all if you set your browser not to accept cookies.

Improving our service

Staff from Bear’s Brownies, or from our service providers, may contact you from time to time using the contact means you have supplied to us in order to get your views and comments on the service we provide to you.

Information about products and services.

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may contact you using one of the contact methods you have provided, with details of our newsletters, surveys, products and services which we think may be of interest to you. If at any time you do not wish to receive these details, then send an e-mail message titled “unsubscribe” to yum@bearsbrownies.co.uk. Please note that active customers will continue to receive order and account communications from us.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, or you would like to remove your published Submission from the Site you may do so at any time by emailing yum@bearsbrownies.co.uk.

Security

You should be aware that the internet is an insecure environment. We have implemented technology and employee policies to help safeguard your privacy from unauthorised access and improper use. We will continue to update these measures, as appropriate, when new technology becomes available.

When you purchase goods on our Site, you will be automatically directed to a secure server site that is managed and controlled by Secure Trading (https://www.securetrading.com/). Bear’s Brownies will only pass information to Secure Trading via secure server software (“SSL”) to encrypt and therefore protect ordering information. All personal data that you supply to Secure Trading shall be governed by Secure Trading’s data protection and privacy policy. Bear’s Brownies accepts no liability for any use made by Secure Trading of such personal data.

Third party sites

We cannot be responsible for the privacy policies and practices of other third party sites, even if you access them using links from our Site and we recommend that you check the policy of each site you visit. In addition, if you linked to our Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and we recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Unless expressly stated, we are not agents for these third party sites or for any third party advertisers on our Site, nor are we authorised to make representations on their behalf.

Disclosing your information to others

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for the purposes of prevention of fraud or other crime).

We will only disclose and/or transfer your personal information to a third party either as part of a reorganisation or a sale of the assets of a Bear’s Brownies, or having ensured that steps have first been taken to ensure that your privacy rights continue to be protected.

Contacting us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to yum@bearsbrownies.co.uk. You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee) and can ask for that information to be corrected or erased where appropriate.